Privacy Policy

Introduction

Momizat operates this website at momizat.com. This policy explains what information the site collects, why, and what happens to it. It describes the site as it works today rather than what it may do in future, and it will be updated when that changes.

Information we collect

The contact form is the only part of this website open to everyone that collects personal information. It asks for your name, your email address and your message.

Momizat also operates an account area for product support. Accounts are created by signing up; an account on its own is only an identity — it grants no product ownership and no support access.

The site does not collect payment details, card numbers, licence keys or download history. There is no shop and no checkout here.

The contact form

When you send a message, it is delivered to us by email. Contact messages are not written into a database on this website, and there is no ticketing system or customer database behind the form.

Submissions pass through a security check before they are sent, described under cookies and similar technologies below. We use what you send to answer you and to continue the conversation you started.

Support records

When you open a support request we keep the request itself: the product it is about, a reference number, the subject you wrote and the messages exchanged with our support team. We also keep a record of which of our people acted on it and of changes to its status.

Alongside that we keep a record of the products you own with us, how that ownership was established, and whether it currently carries support. Owning a product and being able to open a new support request are separate things: ownership does not expire, support periods do.

Verifying a purchase

Some Momizat products are sold through Envato. To confirm that you own one, we ask you to enter the purchase code Envato gave you. We send it to Envato, which tells us whether it is a genuine purchase and what support period it carries. Envato is a separate company and we do not control it.

We do not keep the purchase code. It is used to ask the question and is not written into your support record or anywhere else; what we keep instead is a one-way value derived from it, which lets us recognise that a purchase has already been claimed without holding the code. If we need to confirm your support status again we will ask you to enter it again, because we cannot check it on your behalf.

Automated tools

Momizat support is provided by people. AI-assisted drafting is built into the platform but is not switched on for customer support, so no support request is currently processed by an AI provider. If that changes, this page will say so before it does.

How we use information

To reply to your enquiry, to carry on related correspondence with you, and to protect the contact form against automated abuse. We do not use it to build a profile of you, and we do not sell it or share it for advertising.

Service providers

A small number of providers are involved in running this website. Each is used for the purpose listed and nothing more.

• Vercel hosts the website and serves it to your browser.
• Cloudflare provides Turnstile, the security check on the contact form.
• Hostinger provides the email service that delivers and holds contact messages.
• Supabase provides the sign-in infrastructure and the database behind the account area. No public account can currently be created.
• Envato verifies purchase codes for products bought there.

Cookies and similar technologies

This website uses a small number of necessary and preference technologies, and a security check on the contact form. It does not use advertising or marketing analytics. The cookie policy sets out exactly what is stored and why.

Data retention

We keep contact correspondence only as long as it is reasonably needed for the conversation it belongs to and for related business purposes, and we may keep a message longer where a legal, accounting or security reason applies, for as long as that reason applies.

Support records follow a set schedule: a support case and its messages are deleted 24 months after the case is closed. Where an AI-assisted draft has been produced, the draft text is removed after 90 days if it was never sent, or 180 days if it was, while a record that an automated tool was used is kept with the case. We do not store the raw responses returned by an AI provider, and we do not store any hidden reasoning such tools may produce.

We may keep specific records longer where that is reasonably necessary — for example while a dispute, a security matter or an investigation is open — and only for as long as that reason applies. Our providers keep their own operational records, such as server and delivery logs, under their own policies and retention periods.

International processing

Our providers operate internationally, so information may be processed outside the country you are in. Our authentication infrastructure is configured in Frankfurt, Germany. Hosting, security and email providers route traffic across their own networks, and we do not control where each request is handled.

Deleting your account

If you ask us to delete your account, we remove your account, your sign-in details and the record of the products you own with us. Support conversations you have had with us are kept, no longer linked to your account, until their retention period ends. We also keep the one-way value described above for any purchase that was claimed, so the same purchase cannot later be claimed by someone else. That value cannot be turned back into a purchase code.

Privacy requests

Write to hello@momizat.com with any question about this policy, or to ask for a copy of what we hold about you, to have it corrected, or to have it deleted. A person reads that address; there is no automated privacy portal.

We will need enough information to find your correspondence and to be reasonably confident the request is yours.

Children's services

Momizat sells software to publishers and businesses. This website is not designed for or directed at children, and it does not knowingly collect information from them.

Security

The site is served over HTTPS, the contact form is protected against automated abuse, and access to the systems behind it is restricted. No website can promise that information is completely secure, and we do not make that promise.

Changes to this policy

We will update this page when the site changes what it collects or how it is handled, and the date at the top will change with it.

Contact

Questions about this policy can be sent to hello@momizat.com.